Terms of service.

Last updated: [14.04.2025]

Definitions

Client The individual participating in the Kallos Alethia program.

Service Provider Georgia Carter operating as Kallos Alethia.

Coaching Week The weekly coaching period running from Monday to Sunday. This structure is used for feedback cycles, program adjustments, and tracking submissions.

Program Term The total duration of service delivery agreed to upon registration, as defined in the program details selected by the Client.

Services The exercise programming, feedback, education, coaching communication, and related support provided by the Service Provider via secure digital platforms.

Signature Program The core structured exercise and education program delivered by the Service Provider, including exercise programming, feedback cycles, and educational content. Specific inclusions may vary based on the Client’s selected tier or package.

Digital Platforms Third-party software used by the Service Provider to deliver the Services, such as programming tools, video analysis software, and communication hubs.

Third-Party Services External software or payment processors used in the delivery or transaction of Services. The Service Provider does not assume liability for any issues arising from their use.

Enrolment Confirmation A written confirmation provided by the Service Provider once onboarding and payment are complete. It outlines the Client’s acceptance into the program and the Commencement Date for access to the Services.

Commencement Date The date on which the Client is granted access to the program, as outlined in the Enrolment Confirmation.

Fees The program fees as listed on the Service Provider’s Website or current price guide.

Insolvency Event Any event where a party becomes unable to pay its debts, becomes bankrupt, enters a personal insolvency agreement, or a comparable event occurs under Australian law or the laws of another country.

Intellectual Property Rights All intellectual property rights, whether registered or unregistered, including but not limited to copyright, trademarks, designs, patents, trade secrets, know-how, and moral rights.

Confidential Information Any non-public information related to the business, systems, clients, or operations of either party that is marked confidential or would reasonably be considered confidential, including internal documents, coaching strategies, and client data.

Website The Service Provider’s official website: https://www.kallosalethia.com

GST / GST Act GST has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth). GST Act refers to the same legislation.

Program Summary (For Reference Only)

The following summary outlines key details provided by the Client during the onboarding process. These details are referenced throughout the Terms and Conditions and do not override the obligations set out in the agreement.

Service Provider Name: Georgia Carter operating as Kallos Alethia

Email: hello@kallosalethia.com

Program Selection: As selected in the onboarding form submitted by the Client

Program Term: As outlined in the program details selected by the Client

Fees: As listed on the Service Provider’s website or current price guide

Payment Processing: The Client agrees that payment will be made via the Service Provider’s nominated third-party payment provider and processed in accordance with that provider’s terms and conditions.

Terms and Conditions

1 SUPPLY OF THE SERVICES

1.1 Performance of the Services

(a) The Service Provider will be reasonably available to perform the Services during the Program Term.

(b) The Services are personal and must not be transferred, sold, or otherwise dealt with by the Client.

1.2 Delivery of the Services

(a) Services are delivered through secure digital platforms. The Client agrees to:

(i) Engage with the signature training program consistently;

(ii) Complete activities, check-ins, and submissions as prompted in the platform to gain the full benefit of coaching support;

(iii) Accept responsibility for their own outcomes;

(iv) Determine suitability of activities to their capabilities;

(v) Provide at least 24 hours' notice to cancel booked sessions or forfeit that session.

(b) Coaching communication is limited to designated digital platforms. Personal email and mobile communication is not permitted for coaching or exercise-related advice.

(d) The Coaching Week runs from Monday to Sunday and structures feedback cycles.

(e) Missed Feedback or Session by Service Provider If the Service Provider is unable to deliver scheduled feedback or coaching sessions within an agreed timeframe, the Client will be contacted and provided with either:

(i) an alternate delivery date, or

(ii) a credit for the applicable service, at the Service Provider’s discretion. Late client submissions may not be eligible for review or feedback if not aligned with the current Coaching Week schedule.

1.3 Disclosures and Acknowledgements

(a) The Client acknowledges:

(i) Services are not medical, psychological, or allied health advice;

(ii) The core training program is pre-designed and structured based on evidence-based principles;

(iii) Coaching support is available to help Clients apply the program to their context;

(iv) Services are not a substitute for emergency care;

(v) Clients must seek emergency medical care if experiencing concerning symptoms;

(vi) Participation involves risk and requires Client judgment;

(vii) In the event of new medical issues or injury, the Client must either:

(1) Book a consult with a Kallos Alethia coach, or

(2) Obtain medical clearance from their medical practitioner.

(b) The Client further acknowledges:

(i) No guarantee of specific results is provided;

(ii) Some content may be physically or mentally challenging.

(c) Exercise Risk AcknowledgementThe Client acknowledges that, while the Service Provider implements evidence-based practices and takes reasonable steps to support safety, all physical activity carries inherent risks. The Client agrees to participate at their own discretion and is responsible for determining the suitability of all program activities based on their current condition, medical status, and level of readiness.

(d) The Client should consult with a qualified medical professional before beginning any new exercise or nutrition program, particularly if they have existing health concerns or conditions.

1.4 Application Process

(a) Enrolment requires:

(i) Completion of onboarding and screening;

(ii) Agreement to Terms and Privacy Policy;

(iii) Program fee payment;

(iv) Confirmation from the Service Provider.

(b) Once the onboarding process and payment are complete, the Client will receive an enrolment confirmation from the Service Provider. Access to the program will be granted from the Commencement Date as outlined in the confirmation or onboarding materials.

1.5 Suitability Criteria

(a) The Service Provider may determine the Client’s suitability to participate in a Course based on, but not limited to:

(i) the information provided during onboarding and screening;

(ii) the Client’s current functional capacity, medical status, and general health;

(iii) the need for medical clearance prior to participation;

(iv) the Client’s ability to safely and successfully complete the Course; and

(v) any other criteria the Service Provider considers relevant, in its sole discretion.

(b) The Service Provider reserves the right to decline any application or terminate this Agreement at any time, including after an initial acceptance has been provided, if the Client is later deemed unsuitable for participation. In such cases, any unused fees paid in advance will be refunded, and the Client will have no further claims against the Service Provider under this Agreement.

The Service Provider agrees to exercise this discretion in good faith and in a manner consistent with the Australian Consumer Law and applicable professional standards.

1.6 Subcontractors

The Service Provider may engage subcontractors, coaches, assistants, or collaborators to assist in the delivery of Services. All subcontractors will be bound by the same confidentiality, ethical, and professional standards as the Service Provider. Prior written consent from the Client is not required. Responsibility for service outcomes remains with the Service Provider.

1.7 Third-Party Service Disclaimer

The Service Provider uses third-party software and systems for delivery and payments. The Service Provider is not liable for outages, loss, or issues arising from these external providers.

1.8 Digital Service Continuity

Platforms and tools may change during the Program Term. These transitions do not alter the content or delivery of services. The Service Provider reserves the right to change or replace platforms with minimal notice if required for service delivery, functionality, or compliance. Clients will be notified of platform changes that materially affect access or functionality.

1.9 Video Feedback Turnaround

Video feedback is provided as part of the coaching support services attached to the signature program. This feedback supports the application of the program to individual technique and performance. The timing of video feedback delivery is determined by the Client’s selected program tier or add-on services, and will be confirmed in the onboarding communications. Feedback is only provided for content recorded and submitted within the most recently completed 7-day Coaching Week, unless otherwise specified. The Service Provider reserves the right to adjust turnaround times temporarily in the event of high submission volume, illness, or unforeseen service delays. Clients will be notified in such cases. If the Service Provider cannot deliver a scheduled session or feedback within an agreed timeframe, a revised delivery date or credit will be arranged.

2. FEES AND PAYMENT

2.1 Commitment Term
Clients commit to the Program Term outlined in the program details confirmed at enrolment. Payment is required at the time of sign-up to secure enrolment and must be received prior to the Program Commencement Date. Payment methods include all options made available by our nominated third-party payment provider and are subject to the relevant provider’s terms and conditions.

2.2 Binding Financial Obligation
Monthly payments are binding regardless of participation or usage. Where payments are made through a subscription or payment plan, the agreed amount will be automatically deducted from the Client’s nominated payment method in accordance with the authorisation provided at enrolment, until the full fee is paid.

2.3 No Pause or Freeze Policy
Pausing or freezing the program is not available.

2.4 Refunds and 14-Day Guarantee
Refunds are available within the first 14 days of program access. Thereafter, no refunds are provided unless required by law. This refund policy does not override your rights under the Australian Consumer Law. You may be entitled to a refund or remedy if services are not delivered with due care and skill or are otherwise not fit for purpose, as required under consumer protection laws.

2.5 Add-On Services
Coaching calls, video feedback, or additional services purchased outside a plan are billed at the time of booking. Cancellations require 24 hours' notice or the session is forfeited. All calls — whether included in a subscription tier or purchased separately — must be scheduled by the Client using the designated booking system. The Client agrees that forfeited sessions reflect a genuine estimate of the loss incurred by the Service Provider, who may not be able to reschedule that time with another client on short notice. Nothing in this clause limits the Client’s rights under Australian Consumer Law. If a forfeited session results from the Service Provider’s failure to provide services with due care and skill, the Client may be entitled to a refund or remedy.

2.6 Program Start and Adjustment
Programs begin on the date access to the signature program is granted by the Service Provider. If there is a gap between the payment date and the program start date, the Service Provider may apply a proportional credit or adjust the following billing cycle to reflect this, at their discretion. This ensures clients receive the full value of their Program Term.

2.7 Failed Payments and Access Restrictions
If payment fails or is declined, the Service Provider may charge an additional fee and is not required to provide services or maintain access to platforms until payment has been made in full. Access may be paused or restricted until accounts are brought up to date.

2.8 No Prorated Access or Extension
Clients will not receive prorated access or extended time due to delayed start or interrupted participation once program access has been granted. Any adjustments related to administrative delays prior to access being granted are handled in accordance with Section 2.6.

2.9 Program Termination by Client
Clients may request to terminate their program early by providing written notice. Early termination does not entitle the Client to a refund unless they are within the 14-day guarantee period or as required under Australian Consumer Law. Termination requests outside the refund period will not affect the payment schedule or grant access extensions.

2.10 Notice of Absence (Applies to Higher Support Subscriptions)
For Clients enrolled in subscription tiers where regular contact and check-ins are included, any absence of more than 14 consecutive days without communication may result in a pause in feedback until re-engagement. Coaches are not obligated to continue follow-up or initiate contact during extended absences, though clients will retain access to their platforms. Absence without communication does not suspend billing obligations. This policy ensures continuity of service delivery. Repeated absence or low engagement may result in termination of services at the Service Provider’s discretion. This does not entitle the Client to a refund.

2.11 Termination by Service Provider
The Service Provider may terminate this agreement if the Client breaches terms, fails to pay after written demand, or persistently fails to engage in sessions. In such cases, no refund will be provided for undelivered services unless required by law.

2.12 GST
If the Service Provider is or becomes registered for GST, all fees are exclusive of GST unless expressly stated otherwise. The Client agrees to pay any applicable GST amount in addition to the Program Fees. The Service Provider will issue a tax invoice where required.

2.13 GST Input Tax Credit Exclusion
Where this Agreement permits reimbursement of costs or payment of indemnities, the amount reimbursed or indemnified shall exclude any GST component for which the claiming party can obtain an input tax credit.

2.14 GST on Periodic Supplies
If the Services are delivered in periodic segments, such as monthly subscription blocks, each segment will be treated as a separate taxable supply for the purposes of GST. GST will be applied accordingly to each segment, and invoicing will reflect this structure where required.

3 CLIENT RESPONSIBILITIES

3.1 Conduct and Communication

Clients must:

(a) Communicate respectfully with staff

(b) Avoid harassment or inappropriate conduct

(d) not engage in any conduct that may reasonably be expected to harm the reputation, integrity, or brand of the Service Provider.

3.2 Accountability

The program is designed for independent application with optional coaching support. Outcomes are dependent on the Client’s consistent participation and communication.

4 DATA, PRIVACY, AND CONFIDENTIALITY

4.1 Privacy Commitment

The Service Provider is committed to protecting Client privacy. All personal information and data provided by the Client will be treated as confidential and handled in accordance with the Privacy Policy available at www.kallosalethia.com/privacy-policy. Records will be retained for a minimum of seven (7) years, or as otherwise required by law.

4.2 Confidentiality Obligations

Except where disclosure is required by law, the Service Provider will not disclose any Client information marked confidential or reasonably understood to be confidential, including health information, communication records, internal documents, or program-related materials.

4.3 Exclusions from Confidentiality

The confidentiality obligations under this Agreement do not apply to information:

(a) Disclosure Protocol If either party is required to disclose Confidential Information by law, court order, or regulatory authority, they will, where legally permitted, provide reasonable notice to the other party and take appropriate steps to maintain confidentiality during the disclosure process.

(b) that becomes publicly available through no fault of the receiving party;

4.4 GDPR and International Clients

International Clients acknowledge that their data may be processed outside their home country. Requests for access, correction, or deletion will be honoured in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) where applicable.

4.5 Client Confidentiality Obligations

The Client agrees to treat all materials, strategies, and internal communications received from the Service Provider as confidential, and not to use or disclose such information except as permitted by this Agreement or required by law.

4.6 Third-Party Privacy Policies

The Services may involve the use of third-party platforms or tools (such as coaching software, payment providers, or communication systems) that maintain their own privacy policies. The Client agrees to be bound by the privacy practices of these third-party providers where applicable and may access the relevant privacy policies via links provided by the Service Provider during onboarding or upon request.

5 CLIENT WARRANTIES, INDEMNITY AND RELEASE

5.1 Client Warranties

The Client warrants that all information provided to the Service Provider is true, complete, and accurate to the best of their knowledge. This includes but is not limited to health disclosures, screening responses, and any communication relevant to service delivery. The Client agrees to promptly update the Service Provider regarding any changes to their health, circumstances, or ability to participate in the Program.

5.2 Indemnity

(a) The Client is liable for, and indemnifies the Service Provider from and against, all loss, damage, liability, costs (including legal fees), or expenses suffered or incurred by the Service Provider in connection with:

(i) any breach of this Agreement by the Client;

(ii) the enforcement of the Service Provider’s rights in connection with any alleged or actual breach of this Agreement by the Client;

(iii) the Client’s failure to accurately disclose any pre-existing medical conditions or relevant health information;

(iv) any claim or allegation made by a third party in connection with the Client’s use of the Services;

(v) any personal injury or death of any person (including the Client) that occurs on premises owned or occupied by the Service Provider or in connection with the provision of the Services;

(vi) any act or omission of the Client.

(b) Each indemnity under this Agreement remains enforceable regardless of program completion, service termination, or any other event, and does not require the Service Provider to first incur costs before seeking recovery.

5.3 Release

The Client acknowledges and agrees that participation in any exercise or coaching service involves inherent risks, including but not limited to injury, permanent disability, or death. To the fullest extent permitted by law, the Client releases the Service Provider from all liability for any claims arising out of or in connection with their participation in the Program, except where such claims result from the negligent act or omission of the Service Provider.

6 TERMINATION

6.1 Termination by the Client

The Client may terminate this Agreement and their enrolment in the Program by written notice if: (a) the Service Provider commits a material breach of this Agreement;

(b) the Service Provider becomes subject to an Insolvency Event;

(c) the Client provides a medical certificate from a qualified medical professional confirming they are medically unable to continue participation in the Program, and a pause or adjustment of services (as per Clause 2.3) is not a viable option.

In these circumstances, termination will be effective on the date specified in the Client’s written notice or, if no date is specified, immediately.

6.2 Termination by the Service Provider

The Service Provider may terminate this Agreement and the Client’s access to the Program by written notice if:

(a) the Client fails to pay an outstanding invoice after receiving written notice and a 7-day opportunity to remedy the payment, and the invoice is not subject to dispute;

(b) the Client has materially breached this Agreement and, in the Service Provider’s discretion:

(i) is unwilling or unable to rectify the breach; or

(ii) fails to remedy the breach within a specified timeframe after receiving written notice;

(c) the Client persistently fails to engage with coaching check-ins or scheduled services where applicable to their support tier;

(d) the Service Provider is unable to continue delivering the Program due to force majeure, staffing shortages, or other operational limitations.

6.3 Consequences of Termination

Upon termination of this Agreement:

(a) All rights and obligations under the Agreement will cease, except where termination occurs under Clause 6.1 or 6.2 (d), in which case the Client may be eligible for a refund of any prepaid but undelivered services.

(b) Termination does not affect any payments due by the Client up to the date of termination.

(i) Outstanding Payments (Clause 2)

(ii) Client Warranties (Clause 5)

(iii) Confidentiality (Clause 10)

(iv) Indemnity and Release (Clause 6)

Termination or expiry does not affect any accrued rights or remedies of either party.

7 NON-SOLICITATION

7.1 Non-Solicitation of Personnel

For a period of 12 months following the conclusion of the Program Term, the Client agrees not to solicit, employ, or otherwise engage any subcontractor, coach, or consultant introduced to them through Kallos Alethia without the written consent of the Service Provider.

8 ELECTRONIC COMMUNICATIONS AND NOTICES

8.1 Electronic Delivery of Communications

The Client agrees that all notices, communications, agreements, and disclosures will be provided electronically, including by email or via digital platforms. These communications satisfy any legal requirement for written communication.

8.2 Notices

All formal notices must be in writing and sent to the contact details provided at enrolment or via email. Notices are deemed effective upon successful delivery to the recipient’s nominated email address or other designated communication platform, unless a delivery failure notification is received.

9 INTELLECTUAL PROPERTY

9.1 Ownership of Materials

All content, templates, resources, and materials provided by the Service Provider during the Program Term remain the intellectual property of the Service Provider. The Client must not reproduce, share, modify, distribute, or create derivative works from such materials without prior written consent.

9.2 Client-Generated Content

The Client assigns to the Service Provider all Intellectual Property Rights (including future rights) in any materials they create during participation in the Services, including but not limited to submitted videos, journals, and course contributions. The Client agrees to sign all documents and do all things reasonably necessary to give effect to this clause.

The Service Provider may use such materials for educational or promotional purposes. While the Service Provider owns this content, Clients may opt out of public marketing or promotional use by providing written notice. The Service Provider will honour all reasonable opt-out requests in accordance with its privacy obligations.

9.3 Marketing and Promotion

The Service Provider may also invite Clients to provide testimonials, feedback, or images for marketing purposes. These contributions are voluntary, and Clients may decline or withdraw consent at any time by notifying the Service Provider in writing.

10 LIMITATION OF LIABILITY

10.1 Maximum Liability

To the extent permitted by law, the Service Provider’s total liability arising out of or in connection with the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to the total fees paid by the Client under this Agreement.

10.2 No Liability for Consequential Loss

The Service Provider will not be liable for any indirect, special, or consequential loss, including loss of profit, loss of opportunity, or personal injury not directly caused by proven negligence.

11 DISPUTE RESOLUTION

11.1 Informal Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter through direct, good faith communication.

11.2 Mediation

If unresolved, the parties agree to participate in mediation with an independent mediator based in Queensland, Australia. Each party will bear their own costs.

11.3 Legal Action

If the dispute is still unresolved following mediation, either party may initiate legal proceedings in a court of competent jurisdiction.

12 ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Client and the Service Provider, and supersedes all prior communications, representations, or agreements, whether written or oral.

13 LEGAL CONDITIONS

13.1 Legal Costs

Each party is responsible for its own legal and professional costs associated with the preparation, negotiation, and execution of this Agreement.

13.2 Force Majeure

The Service Provider is not liable for service disruptions due to natural disasters, platform failure, or similar events beyond control.

13.3 Severability

If any clause is unenforceable, the rest of the agreement remains valid.

13.4 Variation of Terms

Terms may change. Clients will be notified by email or via digital platform. Continued participation in the program constitutes agreement to the updated terms.

13.5 Survival of Terms

Sections including confidentiality, intellectual property, and dispute resolution survive termination.

13.6 Governing Law

This agreement is governed by Queensland, Australia law.

13.7 Discontinuation

If services cease, clients will be notified. At the Service Provider’s discretion, partial refunds for unused access may apply.

13.8 Non-Standard Contract Declaration

Each party acknowledges that they have had the opportunity to review and negotiate the terms of this Agreement and agree that this Agreement is not a standard form contract within the meaning of the Competition and Consumer Act 2010 (Cth).

13.9 Assignment

The Client must not assign or transfer their rights or obligations under this Agreement without the prior written consent of the Service Provider. The Service Provider may assign or transfer this Agreement at any time by providing notice to the Client.

13.10 No Employment or Agency Relationship

Nothing in this Agreement creates a relationship of employment, agency, partnership, or joint venture between the Client and the Service Provider.

13.11 Waiver

A waiver of any right or provision under this Agreement is only effective if it is in writing and signed by the party granting the waiver. A failure or delay in exercising any right under this Agreement does not constitute a waiver of that right.

13.12 Discretionary Decisions

Where the Service Provider is granted discretion under this Agreement, that discretion may be exercised unconditionally and without explanation, unless otherwise required by law. Discretion will be exercised reasonably and in good faith, except where unconditional discretion is expressly permitted under this Agreement.

Terms of service.

Definitions

Program Summary (For Reference Only)

Terms and Conditions

kallos alethia