Privacy Policy.

Last updated: [14.04.2025]

At Kallos Alethia, your privacy and the protection of your personal and health information are important to us. This Privacy Policy explains how we collect, use, disclose, and store your data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), even when you’re based outside Australia.

By using our services, you consent to the handling of your personal information as described below.

1. Who We Are

Kallos Alethia is an online exercise physiology and coaching business operated by an Accredited Exercise Physiologist (AEP) based in Australia. We provide performance-focused training and educational resources globally.

2. Information We Collect

We may collect and store the following types of information:

Personal Information:

  • Name, date of birth, email, phone number, address

  • Emergency contact details

  • Payment and billing information

Health Information (Sensitive Information under Australian law):

  • Pre-screening responses

  • Medical history, current injuries, medications

  • Exercise limitations and risk factors

  • Videos or training logs submitted for review

Technical & Usage Data:

  • IP address, browser type, device info

  • Platform usage data (via TrueCoach, Notion, and website cookies)

Other Information:

  • Feedback, testimonials, and communications

  • Preferences for communication and marketing (if opted-in)

3. How We Collect Information

We collect your information when you:

  • Complete a sign-up, onboarding, or screening form

  • Communicate with us via email, chat, or video call

  • Submit training logs, check-ins, or video reviews

  • Make a purchase or payment

  • Use our website or integrated third-party platforms

Some data may also be collected automatically through cookies, analytics, or third-party tools.

4. Why We Collect and Use Your Information

We collect your information in order to:

  • Deliver personalised coaching and exercise physiology services

  • Fulfil our professional duty of care

  • Respond to health risks or limitations safely and appropriately

  • Process payments and provide receipts

  • Track progress and provide feedback

  • Comply with legal and clinical record-keeping obligations

  • Communicate with you about your program and updates

  • Improve our services, offerings, and client experience

We do not sell your personal information to third parties.

5. Global Clients and International Data Transfers

Although Kallos Alethia operates in Australia, we work with clients all over the world. By signing up for our services, you acknowledge and consent to the collection and storage of your personal and health data on systems that may be located outside your country of residence.

Specifically, we use:

  • TrueCoach (US-based) for training delivery and video feedback

  • Notion (US-based) for resource hosting and progress tracking

  • Stripe (global payment processor) for secure transactions

We take reasonable steps to ensure these providers handle your data securely and in accordance with best practices.

6. Security and Data Storage

We take your privacy seriously. Your data is stored using secure, access-controlled systems, and we implement safeguards such as:

  • Two-factor authentication

  • Secure data encryption

  • Limited personnel access

  • Regular system updates and reviews

We retain client records for at least 7 years, as required by Australian health regulations.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or update inaccurate information

  • Withdraw your consent (where applicable)

  • Request deletion of your data, subject to legal and professional retention obligations

If you're an international resident (including in the UK or EEA), you may also have rights under the GDPR, including data portability and the right to lodge a complaint with your local data protection authority.

To make a request, email hello@kallosalethia.com

8. Cookies and Analytics

We use cookies and analytics tools to improve our website and user experience. These may track website activity such as device type, time on page, and referral source. You can disable cookies in your browser settings if you prefer.

9. Marketing and Media Use

With your explicit consent, we may use your feedback, anonymised performance results, or submitted media (e.g., videos) in testimonials or educational content. You can opt out at any time by emailing us.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be published on our website. Continued use of our services implies agreement to the current version.

11. Contact Us

If you have any questions, concerns, or requests about your privacy:

Kallos Alethia
📧 hello@kallosalethia.com.au
🌐 www.kallosalethia.com/contact